Important Information
Catchment Area
To maximise our availability, patients in the following postcodes can book online direclty:
TN1, TN2, TN3, TN4, TN8, TN9, TN10, TN11, TN13 and TN14
If you live outside of these postcode areas, please contact us directly to book.
Appointment Times
Each booking is for a one hour time slot. The practitioner will arrive at your specified address during this time and the actual treatment duration will vary depending on complexity. You will be notified of any unexpected delays or earlier availability depending on how the session is running.
To reduce our impact on the environment, you may be contacted to discuss possibly adjusting your appointment time so that we can group patients in similar locations together.
Urgent / Same-Day Appointments
Sometimes these symptoms can worsen quicky and be quite disturbing. For urgent or same day bookings, please contact us directly to discuss potential availability. A small additional cost may be incurred if other scheduling changes are required to accommodate your booking.
More Than One Waxy Set Of Ears At Home?
Discounts may be applicable for multiple patients in the same address at the same appointment - contact us before booking to discuss.
Cancellations
If you no longer need your appointment then please let us know ASAP so that it may be offered to someone else. A full refund will be issued for cancellations made more than 48hrs in advance. 24-48 hours notice will be a 50% refund and cancellations with less than 24 hours notice are non-refundable. We are always happy to reschedule your appointment instead.
Not Home When We Arrive?
If we arrive within the agreed timeframe and you are not at home, this will be treated as a no-notice cancellation and no refund will be issued. We will make every effort to contact you to ensure you are not at home before leaving the area.