Effective Date: 01/06/2023
This Privacy Policy explains how West Kent Mobile Microsuction ("we," "us," or "our") collects, uses, discloses, and protects personal information, including health data, gathered through our website. We are committed to respecting and safeguarding your privacy rights and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information, Including Health Data
1.1. Personal Information We Collect
We may collect and process the following categories of personal information about you such as
· Contact Information: Name, email address, phone number, and postal address
· Health Data: Information about your medical condition, symptoms, and any other health-related information you provide to us.
1.2. Legal Basis for Processing Health Data
We process your health data based on the following legal grounds:
· Consent: We will obtain your explicit consent before processing any health data you provide to us.
2. Use of Personal Information, Including Health Data
We use the personal information, including health data, we collect for the following purposes:
· Providing and managing our mobile microsuction services, including scheduling appointments and delivering medical care.
· Responding to your inquiries, providing customer support, and addressing any concerns related to your health.
· Processing payments and maintaining financial records.
· Sending you relevant updates, reminders, and notifications regarding your appointments and our services.
· Complying with legal obligations, including medical record-keeping requirements.
· Improving our services and website functionality.
· Conducting statistical analysis and research (anonymized and aggregated) to improve our services and contribute to the field of audiology.
3. Disclosure of Personal Information, Including Health Data
We may share your personal information, including health data, with the following parties:
· Healthcare Professionals: We may share your health data with authorized healthcare professionals involved in providing the mobile microsuction services, including audiologists and medical practitioners.
· Service Providers: We may engage trusted third-party service providers, such as IT support providers, our clinical management system provider (Cliniko) and our payment processor (Stripe), to assist us in delivering our services.
· Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
· Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information, including health data, may be transferred to the relevant third party.
We will not sell, rent, or lease your personal information or health data to third parties for marketing purposes.
4. Data Retention
We will retain your personal information, including health data, for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and legal requirements.
5. Your Rights
You have certain rights concerning your personal information, including health data, under applicable data protection laws. These rights may include:
· Right to Access: You have the right to request access to the personal information, including health data, we hold about you.
· Right to Rectification: You may request to correct inaccurate or incomplete personal information, including health data, we hold about you.
· Right to Erasure: You have the right to request the deletion of your personal information, including health data, subject to legal requirements.
· Right to Restriction: You may request to restrict the processing of your personal information, including health data, in certain circumstances.
· Right to Object: You have the right to object to the processing of your personal information, including health
· Right to data portability: Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
6. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us on 07375 230975 or at wkmobmicro@outlook.com.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk